How to determine accurate staffing levels?

Customers tend to leave understaffed stores when they cannot find a sales associate. This leads retailers to err on the side of overstaffing to ensure consistent customer service, an inefficient and expensive process.

Inefficient Staff Utilization

According to the University of North Carolina, one-third of customers leave understaffed stores because they cannot find a sales associate.

Percolata Case Study Staffing is Difficult


Percolata helped a leading apparel retailer identify the problem and concluded that the retailer was overstaffing 53% of the time and understaffing 33% of the time.