To facilitate ease of scheduling, employees were asked for their availabilities on their job applications. Every time an employee requested a change, the entire schedule would require adjustments to account for the one change.
The fact that there is no transparent way for employees to consistently update causes them to give rough approximations of their actual availability.
Percolata built Android and iPhone employee scheduling apps, allowing employees to key in their availablity on an hour-by-hour basis. Employee satisfaction has gone up because they are able to flexibly schedule their hours, and turnover has gone down by 14% because they are scheduled for when shoppers come in, earning them more in commissions.