Percolata’s forecast hours are guaranteed predictions, so customers only pay on the actual accuracy of forecast hours they purchase.
A customer engages Percolata to forecast the total number of transactions at two locations for the month of January. Percolata will forecast the number of transactions for each Location during the hours of 8 am and 6 pm, seven days a week (i.e., 310 hours * 2 locations = 620 forecasted hours for the month). Percolata forecasts there will be a total of 1,000 transactions across both locations during January but there are only 900 transactions that occur across both locations during that month. Accordingly, the Percentage Error for January is 10% (i.e., (1,000 – 900)/1,000) and the Adjusted Number of Forecasted Hours is 558 hours (i.e., 620 * (1 – 0.10)). Percolata will calculate the forecasting Fee for that month using 558 hours instead of 620 hours.
For the Forecast Guarantee to apply, the Customer must give access in a timely manner to Customer’s marketing & local events calendar (both historical and future for the period forecasted), store traffic, and online traffic data at least 5 days prior to the start of the applicable month so that Percolata may use the information provided to forecast. If any one of the data Percolata is forecasting doesn’t have a marketing calendar, the Forecast Guarantee will not apply.